Customer Service

Hico Distributing is located at 946 Rayner Road, Memphis, TN 38114.

Hico Head Office: (901)726-4460

Office Hours: Monday-Friday 9:00 am- 4:30 pm

Orders: (800) 358-4426

 

Shipping Policy

Orders placed before 12:00pm CST are usually shipped the same day. Orders placed after 12:00pm CST are usually shipped the next day. Orders placed after 12:00pm CST on Friday are shipped the following Monday.

All orders are shipped via UPS.

Delivery Time
Delivery time is dependent on several factors:

Shipping of products is subject to availability. In most cases, products ship within 24 hours of your order, or within 24 hours from the start of the next business day for orders placed after 12pm on a Friday. We do our best to ship items out as quickly as possible. All products are shipped via UPS. We are happy to ship your order at your preferred rate.

 

  • UPS Ground 1-5 Business Days.
  • UPS 2nd Day Air - 2 Business Days.
  • UPS Next Day Air Saver - 2 Business Days by 3pm.

UPS Shipping Estimates taken from: http://www.ups.com/content/us/en/shipping/time/service/index.html

Calculating Shipping Cost
Shipping costs are calculated accurately based upon the weight of items in your shopping cart using the UPS shipping engine during checkout. We do not mark up shipping in any way.

Shipping Damage / Lost Orders
If you did not receive your order or received your order in damaged condition due to shipping, and you report such loss within 15 business days of shipment, we will assist you in filing a claim with UPS. We will replace merchandise upon the successful completion of the UPS Claim. We cannot, however, represent or guarantee that UPS will accept any and all claims. Any such replacements are subject to UPS terms and conditions. We are not responsible for lost, delayed, damaged or mishandled shipments. To help guard against late shipments or loss, please consider UPS Next Day Air and UPS 2nd Day Air shipping options.

 

Return Policy

We understand there are sometimes reasons you need to return an item. Below you can find details of how we deal with returns.

To return a product, please follow the steps outlined below:

  1. Please provide the following information when returning an item: Original order number, name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
  2. Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, and accessories are included.
  3. For your protection, use a "trackable" ground shipping method.
  4. Please address the package to:

Hico Distributing
946 Rayner Road, 
Memphis, TN 38114
 

Credits
Credit will be issued after we receive, inspect, and process your return; however, your credit card company ultimately determines when the issued credit will be reflected on your statement.

Replacements
All items being returned will be processed as a refund according to this return policy. In order to receive a replacement item, you must place a new order.  We must receive payment for all items prior to shipping any replacements. We will ship your replacement in the same manner as your original order.

Shipping Damage / Lost Orders

If you did not receive your order or received your order in damaged condition due to shipping, and you report such loss within 15 business days of shipment, we will assist you in filing a claim with UPS. We will replace merchandise upon the successful completion of the UPS Claim. We cannot, however, represent or guarantee that UPS will accept any and all claims. Any such replacements are subject to UPS terms and conditions. We are not responsible for lost, delayed, damaged or mishandled shipments. To help guard against late shipments or loss, please consider UPS Next Day Air and UPS 2nd Day Air shipping options.

Refund Policy

  1. For a refund, products must be returned within 30 days of original purchase date.
  2. Original receipt must accompany any product being returned. 
  3. Product must be in original packaging with original accessories, and manuals in an undamaged, clean, and brand- new condition.
  4. Products returned within policy with the UPC Code missing from the box may only be accepted back as an exchange for the exact same item.
  5. Products that are returned incomplete, damaged, or have been used will not be accepted. In these cases no refund or exchange will be provided. Any subsequent return of missing items will not entitle you to a refund or exchange. Please be sure to return items in their entirety.
  6. Refunds will be issued as follows: (1) Credit card purchases by credit issued to the credit card used in the original purchase transaction (2) Debit card purchases by credit issued to the debit card used in the original purchase transaction.
  7. Service, delivery, and installation charges are non-refundable once performed.